Occasionally losses do happen, so it is important to be familiar with the procedure in order that your claim can be efficiently processed. 1. Immediately inform the police if property is lost, stolen or maliciously damaged. 2. Notify us as soon as possible, and report in writing within 30 days of the date of loss. 3. Take all reasonable steps to recover any lost or stolen property. 4. Forward to us any letter or legal document related to the claim. 5. Allow us to discuss liability and negotiate settlement with any third party.